Returns & Exchanges

At Urban Nomad NYC, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original, unused condition. Whether you are navigating the city or exploring the globe, our goal is to ensure your gear meets your expectations.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare Your Package

Carefully pack your items in the original packaging, ensuring all tags are attached and the product is in its original state.

3

Ship It Back

Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location across the city.

4

Receive Your Refund

Once our warehouse team inspects your return, we will process your refund to the original payment method within 5–7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing