Frequently Asked Questions

Everything you need to know about your Urban Nomad NYC experience.

How long does shipping take within the NYC area?

For customers within the five boroughs, we offer expedited local delivery which typically arrives within 1-2 business days. Standard nationwide shipping takes 3-5 business days.

What is your return policy?

We accept returns on all unused and unopened items within 30 days of delivery. Please note that certain curated limited-edition drops may be final sale, as indicated on the product page.

Are your products ethically sourced?

Yes, Urban Nomad NYC prioritizes partnerships with artisans and manufacturers who adhere to fair labor practices and sustainable production methods.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package's journey to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay for a seamless checkout.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our logistics to support global shipping in the near future.